NHC Place at Cool Springs by NHC Healthcare Deficiencies

NHC Place Nursing Home Complaints

Background Information on NHC Healthcare

Headquartered in Tennessee, NHC Healthcare operates a number of nursing home facilities in the area. NHC Place at Cool Springs is one such location, with its facilities located at 211 Cool Springs Blvd in Franklin, TN 37067. NHC Place at Cool Springs can be reached via phone at (615) 778-6800. Owned by a limited liability company, this for-profit facility does business as Nhc Healthcare – Cool Springs, LLC. It is home to 180 certified beds—a number that is significantly higher than the national average—and does not accept Medicaid, opting only to accept Medicare coverage. It is an independent community with a resident council and an overall three star rating granted by Medicare; however, certain areas of its care in light of staffing and residents’ quality of live lag behind more than others.

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An Overview of Cool Springs’ NHC Facility

NHC Place at Cool Springs has seen its fair share of legal troubles, with its parent company amassing more than $28 million in fines across the entire NHC brand. The Cool Springs location specifically was fined just over $12,000 in 2019 and again in 2020, but a fine from 2015 as a result of a nursing home violation cost the facility $663,500. NCH in general has faced fines not only for its level of patient care but also for health and safety violations for workers, as well as other employment issues. Health and safety violation may lead to serious injuries such as bed sores, falls, and even wrongful death.

In terms of short stays, residents tend to do well, with above average access to registered nurses. However, long-stay patients have a much less quality experience, rated at Below Average at only two of five stars according to Medicare. Only 60.3% of high-risk residents receive a pneumonia vaccine, which is significantly lower than the national average of 93.8%. Additionally, quality of life outcomes tend to be worse at the Cool Springs facility than nationwide, with 38.4% of residents experiencing a decrease in their ability to move independently and 24.8% needing increased assistance with activities of daily living.

Recent Health Inspections and Results

In terms of health inspections, NHC Place at Cool Springs scores below average. Its most recent report, from August 22, 2019, included instances of “actual harm”—the most severe ranking for nursing home deficiencies, indicating that residents experienced genuine harm as a result of the nursing home’s behavior. In this instance, NHC Place failed to notify a resident’s physician about a pressure ulcer, and it developed into a severe, unstageable bedsore that caused harm to the resident.

In a previous health inspection from October 2018, the inspector reported that the facility failed to keep sharp or dangerous objects away from residents. The facility was cited for issues such as keeping scissors, screwdrivers, and nails in the rooms of residents who were noted by physicians to require supervision around sharp objects. These hazardous items were also found left out on trays and carts unsupervised in the hallways. In the same inspection, NHC Place was also cited for failing to properly store medication, including leaving syringes and bottles of medicated cream in residents’ rooms, where they could be accessed at will.

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*The above does not mean your loved one would be in harm at this facility. Each facility gets inspected often. Almost all facilities have deficiencies. Many face civil lawsuits. You should not make a facility placement decision based solely on the above information. Each case is different. Prior results do not guarantee a similar outcome or indicate an expected outcome on your particular case. The above prior lawsuit information is for informational purposes only and does not constitute legal advice. The information is not provided in the course of an attorney-client relationship and is not intended to substitute for legal advice from an attorney. This individual case information above is publicly filed information gathered from the publicly filed complaint. This information and these cases are not the work of this law firm. The inspection results are provided from public government agency surveys. The state Department of Health conducts a survey of all nursing home facilities at least once every 15 months. The deficiencies listed on this page may have been corrected after the date of the inspection and date of publishing this material. Citations, ratings and deficiencies are current as of the date of this post and will change later on. The inspection findings published are not complete. You may find the most up to date information at medicare.gov. This material is not endorsed by the facility or by any governmental agency. Speak with an attorney immediately if you believe you have a viable case against a nursing home, assisted living facility or medical facility. 

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